International Patient Services

Any patient or his/her attendant can contact the International Patients Service Centre of the location of choice, via a variety of options like telephone, fax, email, or physical mail. Details regarding the same are available in the contact us section of this website. You can also contact us with the help of the Request an Estimate form of this website.

A patient must provide all the relevant information about his medical condition including medical history, scans, reports, and current medication, etc. If your local doctor in your home country has referred you to Sama Hospital you are requested to give the contact details of the doctor.

You can always contact the International Patient Centre of Sama Hospital directly carrying details about your medical history and treatment sought even if you have not been referred to us by a local doctor. The hospital coordinators will guide you throughout the process and help you in scheduling an appointment with the appropriate specialist in no time.

Once a patient has consulted a specialist at Sama, a specialized relationship manager from our hospital will guide you about the complete plan of the approximate cost of treatment and the stay at the hospital accompanied by advice on the necessary pre/post-treatment care.

Obtaining a visa for medical tourism is not different from acquiring a normal visa for travel. But if you are needed to frequently visit the country during the course of treatment, you can also opt for a multiple entry visa for which you can request a letter from the hospital authorities to validate your claim

FRRO stands for Foreign Regional Registration Office. If you are a medical tourist and you have an ‘M’ type visa as in the case of medical travelers, you are required to register yourself within 14 days of arrival with the above-stated office. Our patient service coordinators can help you through the procedure for which you just need to follow their instructions. The prescribed format for registration is also available in the hospital itself at the International Patients Service Desk. If you are traveling from Pakistan/Bangladesh, you are required to register your arrival within 24 hours with the nearest police station/commissioner’s office, the instructions of which can be found in the Visa/Transit document.

You can request to be received and picked up at the airport by contacting our International Patients Service Department by informing them about your travel plan and location. The contact details are provided on the contact us page of the website.

One is required to produce his/her passport at the registration counter to get registered at our hospital. The hospital will maintain a copy of your passport in its record which is mandatory as per the guidelines of the Government of India.

We ensure that your communication with the doctors and specialists never suffers at any point of the treatment and our International Patients Services Department makes sure that you get the services of a language interpreter who stays with you during all the medical interactions aiding your communication with the doctors.

Our International Patients Services Department can make necessary arrangements for the accommodation of your family at your request and you can communicate your travel details to the department for ease and convenience.

The nursing team and the primary consultant are responsible for all your medical needs and requirements during your stay at Sama and in case of any non-medical requirement, the International Patients Services Department can be contacted anytime for assistance and support.

Apart from the medical and nursing staff, the staff from International Patients Services Department will meet you daily in addition to your dietician and Physiotherapist if needed during your treatment. You can also expect to see the housekeeping staff that would take care of clean surroundings in your room.

We strongly condemn this practice but if you wish to contribute to our employee’s welfare, you can do so through the Employee Benevolence Fund. Further details regarding the same can be gathered through the International Patients Services Department.

The hospital has a great mechanism that can handle calls from across the world and can patch the call directly to your room. Your friends and family in your home country can contact you through the hospital’s number which is available on the contact us page of the website. If you wish to make an international call you can: o Dial ‘0’ from the phone provided in your room and dial your country code followed by area code and then the mobile or landline number. o Dial ‘9’ to get connected to our operator who can assist you in getting connected to your destination. Please note that the international calls are charged at pulse rates and will be added to the hospital bill as per the calling rates which vary from country to country.

We can offer you a variety of food preparation according to your preference and tastes. However, the food you would receive is subject to the doctor’s advice and your health status. Food from outside hospital premises is not permitted and smoking and drinking are strictly prohibited on the hospital campus.

Sama Hospital offers a location in its facility to pray and worship for every patient and his family members. These locations are meant to cater to major religions of the world like Islam, Christianity, Buddhism, Hinduism, etc., and are in accordance with their religious beliefs. We can also provide counseling and pastoral services for which you can contact the International Patients Services Department.

Sama Hospital is an accredited medical institution and is recognized by major insurance providers across the globe. We also offer cashless treatment facilities in association with different insurance providers across the globe, the list of which is available at the Admission counter or with the International Patients Services Department. The insurance coverage is valid only for those In-patient treatments and procedures which take more than 48 hours of hospitalization and is subject to the insurer’s approval. You are required to deposit a sum at admission which is refunded to you once your insurance provider authorizes the bill payment according to the room category. In case, the amount is not approved by the insurer for any reason within 48 hours, you are required to settle the hospital dues and claim reimbursement from your insurance provider.

At Sama Hospital, we accept all the major credit cards like VISA, MASTER CARD, AMEX & CIRRUS, and even Traveler’s Cheque for payments. We also accept payments for in-patient services in the following currencies: USD, CAD, Euro, Pound Sterling, Omani Riyal, UAE Dirham, Kuwait Dinar, Saudi Riyal, Singapore Dollars, etc. An online payment gateway in our website for select locations is also available at your service round the clock for payment settlement

Your primary consultant responsible for your treatment will inform you about the date of your discharge. At the time of discharge, a nurse from the medical staff will give detail about the treatment/surgery that you had received while your stay at Sama Hospital. In addition to a detailed report about the treatment, you will also be guided about the medications you have to take, follow-up requirements if any, and will also hand over all your medical reports/X-Ray/MRI and other documents and medications.

You can contact our International Patients Services Department and can write about your progress and health and they will surely forward your queries to your doctors at Sama. You are kindly requested to mention your hospital registration number in all your correspondences with the hospital.